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Account Security

  • Why do I receive multiple text/calls to authenticate 2FA, when I'm not logging in?
  • How do I set up Two Factor authentication, 2FA?
  • If I clear my browser or use a different browser, do I need to authenticate?
  • If I have a 3rd party data aggregator such as Mint.ca, Hard Bacon, or Fiserv, can I still link up my Qtrade account?
  • Does the authentication call or text come from the same number?
  • Can I have the 2FA call go to Skype, Messenger or other VOIP internet phone?
  • Can I authenticate 2FA through my email address?
  • Does linking my cellphone to my Qtrade Account cause a security problem?
  • Why doesn’t Qtrade use TOTP, an authenticator app, or grid authentication for 2FA?
  • Trusted Contact Person (TCP)
  • I input my phone number but did not get a phone call authentication for 2FA
  • Will my foreign phone number work to set up 2FA?
  • I don’t have a mobile phone to enable 2FA
  • I am getting an error message when I try to set up 2FA.
  • For 2FA, what if I change numbers or get a new device?
  • Do I need to use Two Factor Authentication, 2FA ?
  • Why should I use Two Factor Authentication?
  • Can I choose more than one trusted device?
  • What is a trusted device?
  • What is Two Factor Authentication, 2FA?
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