A potential Canada Post service disruption may occur in the coming days, here's what you should know and what you can do to ensure you remain up-to-date on your accounts:
What you should know
If a Canada Post service disruption does occur, you may experience delays if you:
- Request or receive scheduled account withdrawals by cheque (e.g., RIF payments)
- Receive paper statements and documents
- Request a transfer of an existing account from a financial institution that relies on Canada Post, or
- Submit or request documents that are sent or received by Canada Post (e.g., stock certificates)
What you can do
To ensure you remain up-to-date on your accounts, here are some things you can do:
Are you receiving account payments by cheque?
If you receive scheduled account payments (e.g., RIF payments) by cheque, we encourage you to set up Direct Deposit through your Qtrade account as soon as possible to avoid any delays:
- Login to your Qtrade account.
- From your Qtrade Dashboard, navigate to:
- Accounts → Transfer Funds → Transfer Money → Deposit Money → Direct Deposit.
- Within Electronic Funds Transfer (Direct Deposit):
- Select ‘Add a new Bank Account’ → Select your Financial Institution and follow the prompts to link your bank account. Note: You’ll need your online banking information.
Once your Qtrade and bank account are connected, please notify our Direct Investing team to update your payment instructions to have your funds deposited directly into your bank account, avoiding mailing delays.
For more information, refer to our Direct Deposit Setup FAQ.
Are you receiving paper statements and documents?
If you haven’t already done so, we encourage you to update your delivery preferences to ensure you receive timely account updates:
- Login to your Qtrade account
- From your Qtrade Dashboard, navigate to:
- Accounts → Service Centre → eDocuments → Sign Up for eDocuments
- Within eDocuments – Sign Up:
- Update your delivery preference to Online, then select Submit to complete your request
For more information, refer to our eDocuments FAQ.